Frequently Asked Questions (FAQ)
Frequently Asked Questions
Welcome to our FAQ page! We've answered the most common questions about ordering from ChillingwChrist. If you don't find what you're looking for, feel free to contact us—we're here to help!
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods through our checkout. All transactions are encrypted and secure.
Is it safe to order from your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our priority.
Can I modify or cancel my order after placing it?
Because we begin processing orders immediately to get them to you quickly, we can only modify or cancel orders within the first few hours of placement. Please contact us right away at [support@chillingwchrist.com] if you need to make changes.
Do you offer gift cards?
No! Gift cards are a perfect way to let someone choose their favorite faith-inspired apparel.
Shipping & Delivery
How long does shipping take?
Our standard shipping times are:
- Production Time: 2-7 business days (we print on demand to ensure quality)
- Shipping Time: 3-7 business days within the US
- Total Time: Expect your order in 5-14 business days from order date
During peak seasons (like Christmas), please allow a few extra days for processing and delivery.
Do you ship internationally?
Currently, we ship primarily within the United States. For international orders, please contact us at [support@chillingwchrist.com] and we'll do our best to accommodate your request.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's journey to your door. If you don't receive tracking information within 7 days, please contact us.
What if my order is lost or damaged in transit?
We've got you covered! If your order arrives damaged or gets lost in shipping, contact us immediately with photos (if damaged) and we'll send a replacement or issue a refund.
Do you offer expedited shipping?
Yes! If you need your faith-inspired apparel faster, select expedited shipping at checkout. Rush orders are processed within 1-2 business days and shipped via priority mail.
Returns & Exchanges
What is your return policy?
We want you to love your ChillingwChrist apparel! If you're not completely satisfied, you can return unworn, unwashed items within 30 days of delivery for a full refund or exchange.
To initiate a return:
- Contact us at [your email] with your order number
- We'll provide return instructions and a return address
- Ship the item(s) back in original condition
- Once received, we'll process your refund within 5-7 business days
Please note: Customer is responsible for return shipping costs unless the item is defective or we made an error.
Can I exchange for a different size or color?
Absolutely! If you need a different size or color, contact us within 30 days and we'll help you exchange your item. We'll cover shipping on exchanges for sizing issues.
What if my item is defective or has a printing error?
We take quality seriously! If your item arrives with a defect or printing error, contact us immediately with photos. We'll send a replacement at no cost to you, including free return shipping.
Can I return sale or clearance items?
Sale and clearance items are final sale and cannot be returned or exchanged unless defective. Please choose carefully when purchasing discounted items.
Sizing & Fit
How do I know what size to order?
Each product page includes a detailed size chart. We recommend measuring a similar item you already own and comparing it to our size charts for the best fit.
General sizing tips:
- Our hoodies and sweatshirts run true to size with a relaxed, comfortable fit
- T-shirts are unisex sizing (women may want to size down for a fitted look)
- Youth and toddler items follow standard children's sizing
- When in doubt, size up for a more relaxed fit
Are your products unisex?
Most of our apparel is designed to be unisex, meaning it's suitable for both men and women. We also offer specific women's styles (like boxy tees) and youth/kids sizes.
What if I'm between sizes?
If you're between sizes, we recommend sizing up for a more comfortable, relaxed fit—especially for hoodies and sweatshirts. If you prefer a more fitted look, stick with your usual size.
Do your items shrink after washing?
Our products are pre-shrunk, but like all cotton/cotton-blend apparel, some minimal shrinkage may occur. We recommend washing in cold water and tumble drying on low to maintain the best fit and print quality.
Product Information
What materials are your products made from?
We use high-quality materials for comfort and durability:
- T-Shirts: 100% cotton or cotton/polyester blends
- Hoodies & Sweatshirts: Cotton/polyester fleece blends for warmth and softness
- Mugs: Ceramic with high-quality, dishwasher-safe printing
Specific material information is listed on each product page.
How should I care for my ChillingwChrist apparel?
To keep your faith-inspired apparel looking great:
- Machine wash cold with like colors
- Turn garments inside out before washing to protect the print
- Use mild detergent (avoid bleach)
- Tumble dry low or hang dry
- Do not iron directly on the design
Are your designs screen printed or heat transfer?
We use high-quality direct-to-garment (DTG) printing for most items, which provides vibrant, long-lasting designs that won't crack or peel. Some items may use heat transfer vinyl for specific design effects.
Will the designs fade over time?
When cared for properly (following our washing instructions), our designs are made to last! The high-quality printing process ensures your inspirational messages stay vibrant wash after wash.
Bulk & Church Orders
Do you offer discounts for bulk orders?
Yes! We love supporting churches, youth groups, mission trips, and faith-based organizations. For orders of 10+ items, please contact us at [support@chillingwchrist.com] for special bulk pricing.
Can you customize designs for our church or group?
We'd love to help! For custom designs or personalized orders for your church, youth group, or Christian organization, reach out to us. We can work with you to create something special that fits your ministry's needs.
What's the turnaround time for bulk orders?
Bulk orders typically take 2-3 weeks from design approval to delivery, depending on quantity and customization needs. Contact us with your timeline and we'll do our best to accommodate.
Do you offer fundraising opportunities?
Yes! We partner with churches and Christian organizations for fundraising campaigns. Contact us to discuss how we can help your ministry raise funds while spreading the Gospel through faith-inspired apparel.
About Our Products
Where are your products made?
We partner with trusted print-on-demand suppliers to create our products. This allows us to offer a wide variety of designs while maintaining quality and keeping costs affordable. Items are printed and shipped from facilities within the United States.
Why print-on-demand?
Print-on-demand allows us to:
- Offer more design variety without excess inventory
- Keep prices affordable for our customers
- Reduce waste and environmental impact
- Quickly introduce new faith-inspired designs
Are your products ethically made?
We partner with suppliers who follow ethical manufacturing practices and treat workers fairly. Quality and ethics matter to us as a faith-based business.
Still Have Questions?
We're here to help! If you didn't find the answer you were looking for, please don't hesitate to reach out:
- Email: [your email address]
- Contact Form: Click here
- Response Time: We typically respond within 24 hours (Monday-Friday)
Thank you for choosing ChillingwChrist! We're blessed to serve you and help you share your faith boldly.